Symbio for Contact Centres and BPOs Wednesday 23 November 2016 @ 17:08

Symbio rolls out the red carpet when it comes to contact centres and BPOs. As a customer, you’ll receive direct access to our smart, API-driven communications solutions - operating on the largest IP voice network in Australia.

We’ve been an established Tier 1 carrier for over a decade and deliver billions of voice minutes annually. With our network hosting millions of phone numbers and SIP endpoints, we’re uniquely capable of conversion-free call termination and origination on our own IP network without compromising quality.

API-Driven

 
   

Continue Reading »

Time to add mobile? Symbio MVNO makes it easy Friday 04 November 2016 @ 16:31

Anyone can now become a mobile service provider following Symbio’s Mobile Virtual Network Operator (MVNO) deal with Telstra Wholesale. The new mobile service will be delivered on the iBoss mobile enablement platform, which has a strong history of interoperating with the Telstra network and has already launched several mobile brands to market by providing the enablement component.

Now, Symbio can deliver the end-to-end MVNO solution with a mobile service that provides a 4G coverage footprint of 95% and a combined 3G and 4G coverage footprint of 98.8% of the population, covering over 1.59 million square kilometres.

Continue Reading »

Symbio's API: Placing Control in Your Hands Thursday 03 November 2016 @ 15:25

 Delivering quality service is the benchmark of what a carrier must do compete in the wholesale market. However, we’re not content with the status quo. Instead of following industry trends, we prefer to make them.

As an industry leader in the Australian wholesale voice market, Symbio is the new-generation carrier of choice. We don’t only deliver good service, we empower our customers. We go that one step further to provide the tools for our customers to increase operational capacity and deliver services faster.

25% of parent company MNF’s headcount is dedicated to research & development through our Platforms and Networks team. It’s these brilliant minds that are perfecting our APIs to give end-users direct access to Symbio’s suite of services.

Continue Reading »

2016 Embargo period Thursday 03 November 2016 @ 15:04

The New Year is around the corner which means so is the Symbio end-of-year embargo period.

Embargos are implemented by most telecommunications providers to ensure network stability through the holiday period.

This year the embargo period will come into effect at midnight, Monday 19 December, and business as usual will resume Tuesday 10 January. During this period, there will be a reduction in operational resources, so all major works and network changes will be delayed until after the embargo.

From the entire Symbio team, we wish you a safe and happy holiday period.

 

Continue Reading »

No Christmas bonus for fraudsters Tuesday 01 November 2016 @ 16:45


While the end of the year is usually a time for celebration, it can be disastrous for unprepared telecommunications providers. Don’t give cyber fraudsters their Christmas bonus this year, make sure you and your customers are protected from toll fraud. All Call Termination Services (CTS) on the Symbio network are protected by
TollShield – the only real-time fraud detection platform in the market.

Service providers are particularly vulnerable during holiday periods as fraudsters take advantage of skeleton staff on duty. With fewer staff available to monitor and respond to fraud attempts, incidents can go on undetected. Don’t leave your network, and your reputation, open to attack.
 

Let’s talk numbers

   

 

 

Continue Reading »

A Next Generation Wholesaler's View of the NBN Friday 28 October 2016 @ 16:59

MNF Group was recently given the honour of having a paper published in the Australian Journal of Telecommunications and the Digital Economy (AJTDE). The paper was written by CEO Rene Sugo and Brand Manager Sarah Branson. It provides a next generation wholesaler's view of the NBN and shows how retail service providers can succeed in an NBN world.

Continue Reading »

Symbio Boosts National Reach with NEXTDC Thursday 18 August 2016 @ 15:44

Symbio Networks has extended the access to our Sydney services with the launch of a new point of presence. The new PoP is located at NEXTDC’s S1 datacentre and will give Sydney-based customers a fast, secure, direct connection to Symbio services. Symbio currently supports over 200 service providers with direct access to all major Australian telco carriers.

“We’ve built a reputation for making communications faster, simpler and smarter. NEXTDC’s national footprint gives us coverage diversity into the future and provides flexibility in how customers can connect to us,” said Symbio’s CCO, Jon Cleaver.

“The option of direct cross-connect via NEXTDC is an inexpensive way to do business with us while maintaining the reliability and quality we are known for.”

 

Continue Reading »

Symbio Leading the Pack Thursday 28 July 2016 @ 12:00

We hear the term ‘market disruption’ a lot these days. It’s a phrase synonymous with fast-growing companies like Uber, Airbnb and Netflix. One thing these companies have in common is an over-the-top (OTT) business model: leveraging existing networks to provide a superior service – at less cost.

Behind every OTT disruptor there is an enabler. And, for the Australian voice industry, Symbio is the new generation carrier of choice. For more than a decade, Symbio’s Software Defined Network (SDN) has underpinned innovative voice services – such as Unified Communication (UC) platforms, IP PBXs, voice apps and OTT providers.

Now the big, traditional incumbents have started to take notice. With the threat of SDNs enabling a plethora of new apps and OTT competitors, they are finally beginning to shift current services to an SDN model. But Symbio leads the pack.

Continue Reading »

Creating a New SIP Trunk with Symbio: Customer Testimonial Thursday 28 April 2016 @ 17:21

It takes just minutes to create SIP Trunk services for your clients with Symbio’s automated & user-friendly iBoss wholesale platform.
Don’t take our word for it – long-time iBoss user Kangaroo Tech, a Melbourne-based telco and IT specialist, has been able to deliver SIP Trunk services to its customers faster than the competition.

“A new SIP Trunk or End Point for our customers can be provisioned in less than 5 minutes allowing us to close opportunities quicker than other local providers,” said Kangaroo Tech’s founder, Luke Comande.

“Our partnership with iBoss has helped us provision Layer 3 and VoIP services including SIP Trunks, End points and DIDs by the easy-to-use ASPIRE portal and competitive pricing.”

Continue Reading »

Symbio's New Zealand Expansion Thursday 28 April 2016 @ 17:18

We’re expanding our New Zealand operation with the rollout of a new nationwide Symbio IP voice network. Already an industry leader in Australia, Symbio will now invest in building its New Zealand network, providing wholesale voice capabilities to service providers and over-the-top application players.

According to CCO of parent company MNF Group, Jon Cleaver, Symbio will service a gap in the New Zealand market that’s been neglected by industry leaders.

“We’re finding that the big telcos are focused on their own growth, and few are developing the capabilities at wholesale level to support the wave of OTT players that are entering the marketing and shaping the future of the industry,” said Jon Cleaver.

Continue Reading »