Get Switched On Thursday 07 December 2017 @ 09:44

The Symbio team recently attended the Get Switched On conference on the Gold Coast, hosted by OnPlatinum ICT. As a leader in cloud communications and managed IT services, OnPlatinum shared its expertise with key industry players by holding an open panel discussion, led by CEO Shannon Overs. Symbio solutions engineer, Arun Skariah sat in on the discussion fielding questions from a wholesale voice carrier’s perspective.

The panel covered the latest developments in the telecommunications industry. These included the rise of virtual offices and working remotely, how these changes are impacting the security of customer data and the all too contentious NBN Network.


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Fast Awards for MNF Group Thursday 07 December 2017 @ 09:31

We’re proud to announce Symbio parent company MNF Group has picked up a few awards in the AFR Fast 100 and the Deloitte Fast 50 for 2017. While it’s rewarding to see our hard work over the last year acknowledged, we’re never content with a good result. We’re always striving to improve our business and our customers’ experience.

AFR Fast 100

MNF Group has placed #47 in this year’s AFR (Australian Financial Review) Fast 100. It’s a huge honour to be listed and great to see an improvement, jumping from #62 in 2016. The AFR Fast 100 awards recognise the fastest growing Australian companies looking at the last 3 years of revenue growth.

Deloitte Fast 50


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2017 Embargo Period Wednesday 22 November 2017 @ 17:19

The New Year is around the corner which means so is the Symbio end-of-year embargo period.

Embargos are implemented by most telecommunications providers to ensure network stability through the holiday period.

This year the embargo period will come into effect at midnight, Monday 18 December, and business as usual will resume Monday 15 January. During this period, there will be a reduction in operational resources, so all major works and network changes will be delayed until after the embargo.

From the entire Symbio team, we wish you a safe and happy holiday period.


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Symbio Steps up to Bat for 'Challenger' RSPs Thursday 26 October 2017 @ 11:08

Symbio Networks CEO, Rene Sugo, has warned that the NBN policy settings need to be amended or innovation and competition will be stifled in the Australian telco industry. Currently the big 4 telcos control 94% of the NBN market share, which leaves the remaining 168 registered RSPs with only 6% between them.

Addressing the CommsDay summit in Melbourne earlier this month, Sugo emphasised that instead of creating competition for RSPs, the NBN has only concentrated the market further. The evidence was showing that the current pricing model was allowing incumbent Retail Service Providers to muscle out the ‘Challenger’ Retail Internet Service Providers (CRISPs).

“The irony surely has to be that out of the 172 RSPs, 4 of them have 94% market share, or to put it another way, 98% of the retailers have just 6% share of the market,” Sugo said.


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MVNO isn't complete without API functionality Thursday 26 October 2017 @ 11:07

As a new-generation carrier of choice in the Australian wholesale market, Symbio focuses on empowering our customers. We do this by complementing our products with self-service API capability. So far we’ve had a hugely positive response to the API functionality we’ve rolled out to support our voice services. So when it came time to add MVNO to our suite, we wouldn’t offer customers anything less.

Symbio’s mobile API was developed in-house by our R&D team. It allows customers to plug-in service control functionality directly from within their own Operations Support Systems and portals. This means they can manage accounts and create new orders without leaving their own ecosystem.

Without API support, staff have to middle-manage orders, manually handling customer requests and raising them in the wholesale systems. This results in slow provisioning times, higher overheads, poor user experience and puts new MVNO players entering the market at a huge disadvantage.


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Expand Your Services: Toll-Free Numbers in over 90 Countries Tuesday 17 October 2017 @ 10:51

Symbio Networks has launched an International Toll Free Service (ITFS) enabling its customers to offer their end-users local toll free numbers in over 90 countries. Destinations include major business centres like UK, USA, Singapore and Hong Kong.

Symbio’s wholesale customers will be now be able to help their clients expand internationally by offering a local number in an overseas location without the need for a physical footprint in that location.

“In today’s interconnected world, small and medium businesses are looking for solutions that will help them reach international markets – our service for wholesalers is one piece of the puzzle to help them get there,” said Rene Sugo, CEO of Symbio Networks’ parent company MNF Group.


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ACOMM Awards Win Monday 28 August 2017 @ 15:38

Symbio sister company MyNetFone recently took out the ACOMMS Awards for its Pulse innovation. Pulse is an enterprise-level call management solution designed to intelligently manage and disperse unpredictable surges in traffic, depending on the quantity and location of incoming calls.

Due to the nature of government agencies and utility services, they will often receive sudden and unpredictable peaks in call traffic. These can be brought on by natural disasters, power outages or any other number of unexpected major events.


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Customer Case Study: Aussie Broadband 4G Mobile Monday 28 August 2017 @ 15:37

Aussie Broadband will soon be able to offer its customers 4G SIM-only voice and data plans with a range of data price points, delivered over Symbio’s proprietary iBoss platform. Unhappy with the alternatives on the market, Aussie Broadband chose to move to Symbio for its contractual flexibility and competitive pricing. The established industry player wanted to be able to offer its customers a complete end-to-end communications solution, and that included 4G mobile.

“Having access to a fully functional wholesale product was at the core of our decision. Having previously worked with Symbio, we knew they had the capability to deliver a robust mobile solution tailored to our needs” said Aussie Broadband Managing Director, Phillip Britt.


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Reviewed Pricing for iBoss Data Plans Monday 28 August 2017 @ 15:37

Since Symbio started selling NBN services through iBoss three years ago, we’ve been consistently building our NBN technology suite. We now offer our customers all fixed line connection methods, as well as fixed wireless NBN.

Due to the growth in our NBN services uptake, we can now pass on some cost savings across our NBN data plans to our Wholesale Customers. We have also reduced the cost of some of our Optus ULL data plans.

We have introduced the following improvements:


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MVNO Sub-Wholesale Launch Monday 28 August 2017 @ 15:31

Symbio has launched a new sub-wholesale MVNO offering following a new agreement secured with Telstra wholesale. The offering is in addition to the existing agency MVNO service launched last year. Symbio customers entering the mobile market will now have unprecedented management capabilities when it comes to their own consumers, including the ability to bill directly, allowing for increased pricing and margin flexibility.

“Symbio and MNF Group have a proven track record of delivering innovative, first to market solutions for our customers,” said CEO Rene Sugo.

“While our agency MVNO offer has been welcomed by wholesale customers, we also found that there was a growing demand for services through a sub-wholesale model. This new MVNO offer will give our customers unprecedented control over their own consumers when it comes to billing and communication; we simply deliver the SIM card and the 4G mobile coverage.”


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