Keys to a Goldmine of Data Monday 30 November 2015 @ 11:17

The telecom industry is ripe for innovation & disruption. With the recent consolidation at the top tier, there is more opportunity than ever for specialised next-generation providers to grow into the 'mid tier' of the market.

What telco OTT & analytics innovators need to succeed, is a network that supports them in doing things differently.  A frequent complaint is the failure of traditional carriers to provide access to in-depth call data records, which impedes the next-gen providers from gaining crucial insights and powering their value-added service tools.

Symbio believes that the more innovation there is in the telco market, the better. We don't hold back - when using our network, providers have access to full, meaningful raw data for their voice traffic.

 Full data access for call analytics with Symbio

Another way Symbio facilitates the healthy growth of the telecom market is the low cost of entry and range of connectivity options that service all providers including IP.

Talk to our specialist team about your network requirements - call us on +61 2 9994 8555 or enquire online.



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Championing your needs on the Communications Alliance Board Friday 27 November 2015 @ 13:19

Not willing to abide by the status quo, Symbio has long questioned established standards, advocated for change to promote competition and create increased opportunities for specialised providers like you.

We are now one step further, with the election of Symbio's parent company's CEO Rene Sugo to the Communications Alliance board.

As a telco provider that operates across all levels of the Australian telecommunications market - Symbio has a nuanced understanding of the challenges and opportunities industry players like yourself face at retail, wholesale and regulatory levels.

From building a national VoIP network from scratch, being the first provider to achieve full voice interconnect in a decade, we’ve been at the coalface of the industry transition to next-generation services. 

 Symbio part of the Communications Alliance

Symbio will bring this commitment to the Communications Alliance. On your behalf, we will champion a vision for a new era of fair competition and innovation in the Australian telecommunications industry.



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Scalable Voice Carriage for Contact Centres & BPOs Thursday 26 November 2015 @ 13:17

Cut out the middle-man. Contact centres and BPO operators now have the opportunity to take control of their call delivery with direct access to Australia's largest IP voice network.

Global Voice Termination and Numbering for calls to Australia & New Zealand can be 'insourced' with flexible Contact Centre solutions delivered over an established Tier 1 national network.

High-burst flexibility

Unpredictable traffic peaks from high-intensity call campaigns can challenge even experienced operators. Symbio makes it easy with Voice Burst. A high-availability low-contention voice connection, it is specifically engineered to sustain massive peaks.

Call Centre & BPO voice carriage provider 

This powerful service can be scaled, as needed, to sustain multiple lines, multiple locations and longer traffic peaks. All while maintaining premium quality and absolute reliability.

Clever routing

With Symbio, inbound and outbound carriage is automatically optimised to reduce cost and maximise quality. This delicate balance is achieved through a proprietary Global Routing System (GRS) which leverages 300,000+ hosted endpoints, and global interconnects, to ensure that every call is originated and terminated by the most efficient path.

Local and Toll Free numbers

Provide a dedicated point of contact for Australian or New Zealand customers with local toll free numbers (13, 1300 or 1800) that route calls to International contact centre locations. Or for local operations, use a custom local Dialling Plan to distribute large blocks of Australian or New Zealand DIDs across your organisation. Existing phone numbers can also be ported onto the Symbio Network for easy management in the cloud.

Established Tier 1 network

High-volume calling requires a rock-solid foundation. Symbio's fully interconnected network covers 100% of Australia and New Zealand, with global interconnects delivering traffic into the region. This carrier-grade infrastructure already underpins major Asia-Pacific call centres - delivering Billions of Voice minutes per annum.

Discuss your voice carriage requirements with our expert team on +61 2 9994 8555 or enquire online.



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New Wholesale Plans: NBN, DSL and VoIP with iBoss Tuesday 24 November 2015 @ 07:16

In the increasingly competitive telco landscape, providers have to constantly look for points of differentiation. Of course, having sharp service pricing also helps! A major review to iBoss wholesale NBN, DSL and SIP Trunk/VoIP plans & pricing gives you an additional angle to compete on.

Data plans

Both NBN and DSL wholesale data plans have been simplified and repriced on Symbio's iBoss aggregation platform. The new, reduced iBoss pricing allows providers to effectively compete in an aggressive market. 

Of course, providers on the iBoss platform also have the benefit of aggregated access to all 121 NBN POIs through just one interconnect with iBoss.

SIP / VoIP plan

 New Wholesale NBN, DSL and VoIP plans with iBoss

We love to hear your feedback about you need to compete. You told us that while our SIP trunk automation and ordering system were the best out there, you wanted voice inclusions. We have listened! A fantastic new SIP / VoIP plan is now available with unlimited local, national and mobile calls to Australian numbers (subject to Fair Use Policy).

See how our wholesale voice & data plans compare.

Get the latest plans & pricing, contact our iBoss specialist team online or call 1300 934 042.

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Network Embargo for 2015-16 New Year Holidays Monday 16 November 2015 @ 15:36

The new year holidays are fast approaching, and so is the usual network embargo period which helps ensure network stability during the festivities. 

This year, the Symbio embargo period will be effective from 14th December 2015 until 6th January 2016.

During this time, no changes will be implemented on the production environment except in case of emergency. Any other major works will be re-scheduled until after the embargo period.

If you have any questions please contact our team.

From the entire Symbio team, we wish you all a safe and happy holiday period!

New Year Embargo




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Wholesale NBN, the way it should be Thursday 15 October 2015 @ 13:00

The roll-out of the NBN is ramping up fast, and there are more opportunities than ever for ISPs to reach new customers and increase their market share. But how do you make that happen?

With 121 NBN points of interconnect, the business case simply does not stack up for small or even mid-size providers to meet NBN directly. Reaching all 121 POIs is problematic enough, compounded by the further obstacle of prohibitive backhaul costs and a CVC model stuck in the past.

NBN is supposed to be all about a level playing field, but the commercial reality for most providers is reselling one of the big Telcos (again), or does it?

One interconnect, all of Australia

NBN Wholesale Aggregation with iBoss

The solution is elegant in its simplicity - skip the 121 problems and leverage a specialised aggregation platform via just 1 point of interconnect and a flat fee with iBoss. This makes NBN accessible to all providers and removes the uncertainty of usage-based costs (CVC/AGVC). So you can focus on creating a value proposition that caters to the modern customer. That's the commercial model NBN should have been.

However, an aggregation platform should be more than just a funnel for data connectivity. "To compete in the current market, Telcos have to develop compelling offers that target market niches that the incumbents cannot reach. Combining NBN with new-generation SIP voice services, and helping consumers make a full transition to IP is certainly a major differentiator," suggests Jon Cleaver, CCO of Symbio-parent MyNetFone Group.

Finding a point of difference

This powerful NBN & SIP combination, together with advanced number porting, is available on the industry-proven iBoss aggregation platform, powered by Symbio. Both new market entrants and existing operators can expand their market offering and gain a competitive advantage while retaining the freedom to mix & match services. The powerful aggregation platform facilitates quick and clean market entry with your choice of solutions from multiple carriers.

It's not just about a 'big dumb pipe' - the iBoss team have the expertise and experience in the telecommunications market to develop tried and tested products, and can provide consultation in creating tailored products and plans that best suit the needs of your end-customers.

To find out more about NBN aggregation on the iBoss platform, speak to your Symbio account manager or enquire online.



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Meet our team at CommsDay Congress, Melbourne Friday 02 October 2015 @ 11:18

Meet the team at the CommsDay Melbourne Congress this October, proudly sponsored by iBoss, Symbio's aggregation & enablement platform. Look out for the iBoss stand and say 'hi' to our team.

When: 13-44 October 2015

Where: Langham Hotel in Melbourne, Australia

The event programme includes a range of interesting speakers, including Rene Sugo, CEO of Symbio parent company MNF Group.

CommsDay Congress Melbourne 2015 sponsored by iBoss

Mr Sugo’s presentation will bring to light the contentious issue of toll fraud, and the latest innovation in toll fraud prevention - TollShield, developed by MNF Group. Set to save Telcos millions in lost revenue, TollShield is the world’s first SaaS toll fraud mitigation platform able to detect and block fraud in real-time.

As the Gold sponsor of the event, iBoss is hosting the official CommsDay cocktail function on day 1 of the Congress, so be sure to visit us if you are there.

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ACMA & INMS changes for 1300/1800 numbers - Explained Wednesday 30 September 2015 @ 16:42

There has been some coverage in the media recently about the shiny new ACMA numbering system, which has raised plenty of questions among providers. We have received numerous enquiries from customers about the scope of changes and whether they mean reduced costs or faster delivery.

Let's have a look at what the ACMA and INMS changes really mean for you.

Same, but different

The numbering function that used to be handled by INMS is now separated into two components: with the ACMA handling allocation of numbers, and INMS providing activation of numbers and still looking after number porting.

ACMA INMS numbering changes

However, that's about it. There is no real change, the costs remain high, and the process is still bogged down with the same issues.

Numbering industry changes
The cost for a new number for the industry remains the same (or 50c higher to be precise), but is now comprised of two parts: the $15 INMS component plus the direct ACMA component.

To further the interests of our wholesale customers, Symbio has consistently advocated for numbering industry change, including submissions of feedback to the regulator both directly and via Communications Alliance.

We will continue to provide updates on any future changes. In the meantime, if you'd like to find out more about number hosting and porting with Symbio Networks, speak to your Symbio account manager or enquire online.

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Real-time toll fraud protection to save telcos millions Friday 31 July 2015 @ 10:00

Toll fraud on your network might seem like a cost of doing business in the telco world. But it doesn't have to be.

Global cost of toll fraud

The total value of global toll fraud losses was US $46.3 billion in 2013, according to The Communications Fraud Control Association. For the big carriers, it's a significant revenue loss. For smaller players, it can cripple or even bankrupt the business.

To combat fraud effectively requires real-time identification and blocking - something the neither telcos nor software specialists had yet been able to crack, until now.

TollShield toll fraud detection & blocking for wholesale voice carriers

New-generation SaaS solution

True to our innovation-focused heritage, Symbio took on the challenge and developed the world’s first SaaS toll-fraud mitigation platform, TollShield. The only solution on the market able to detect and block toll fraud in real-time.

A patent-pending SaaS solution that can be deployed in any provider’s network, TollShield works in real-time to detect and block fraud as it is happening. Since fraud continuously evolves, TollShield also self-learns to respond to new kinds of fraud techniques, matching fraudsters step-for-step.

As any service provider knows, although toll fraud is usually caused by a phone user’s failure to secure their router, it is typically the operator that carries the main financial loss. This risk is especially acute for the growing number of Tier 2 carriers and Voice providers, where ad hoc fraud monitoring means rich pickings for global toll fraud syndicates.

Symbio network protection

Tested on our own network for a full year, TollShield has blocked over 600,000 fraudulent calls across 83 destinations, surpassing the already robust previous protection mechanisms.

This new-generation fraud protection automatically covers all Symbio wholesale customers, providing the peace of mind that all traffic routed over the Symbio network is automatically monitored for fraud.

Available on your network

How effective is your network's fraud protection? If you want to ensure optimal protection for your network & customers, TollShield can be deployed on any provider's network, without effecting existing network setup.

It can be rapidly deployed and scaled via a series of network probes, centrally managed by SaaS. Each probe is capable of parsing fraud in one billion calls per hour with no impact on call setup. If fraud is detected network operations staff receive a real-time alert, containing a ‘snapshot’ pinpointing the incident, with an online Command Center portal available for full reporting & analytics.

Find out more about TollShield or enquire here.

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Simplified A-Z routing over Tier 1 network Thursday 30 July 2015 @ 17:27

Domestic wholesale customers can now leverage Symbio's international reach, Tier 1 quality and a simplified A-Z routing structure with fewer destination breakouts.

With the recent acquisition of TNZI, Symbio has adopted the Tier 1 global network's A-Z routing table to deliver a more streamlined experience to our customers. This includes:

- improved & simplified routing table,

- increased quality with direct routing,

- faster responsiveness to rates fluctuations.

A-Z routing with pre-select and override capability on the Symbio VoIP Wholesale Network

Combine with Pre-select & Override services

The updated A-Z routing combined with Symbio's national Australian network completes our Pre-select offering. Symbio's Australian carrier connectivity together with a global reach makes Symbio's Pre-select service the #1 in the market.

Why pay high traffic rates to your line rental supplier? With Pre-select & Override services from Symbio, you can explore traffic routing options and ensure you get the best value. Pre-select is a switchless service that gives you the option to dictate which carrier is used for routing traffic, while allowing you to keep your line rental as is.

Send us an enquiry to find out more about Symbio A-Z routing or Pre-select.

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