Customer’s First Port of Call Monday 14 August 2017 @ 13:58

First impressions matter. When you acquire new business, the first step will usually be to port existing numbers over to the Symbio Network. So we know how important it is to make the migration as seamless as possible. Our dedicated porting team are experts in planning and executing porting requests, regardless of which carrier the numbers are moving from.

While our porting team is always there to service incoming enquiries, we know that what our customers want more than great customer service, is self-service. Ideally, customers want to get on with their business and they want systems applications to be able to drive an outcome quickly. That’s why we’ve developed a user-friendly number porting API, to allow our customers to make porting requests automatically, directly from within their own ecosystem.


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Choice for Voice on the NBN Thursday 13 July 2017 @ 14:01

Your customers don’t have a choice whether they move to the NBN, and neither do you.

In fact, making decisions around NBN services can generally seem quite restrictive. NBN Co’s rigid pricing structure has left most providers starved for choice when choosing a wholesale carrier, with the many options available all offering similar pricing, speeds and inclusions.

When it comes to NBN, one of the big differentiators is not broadband, but voice. VoIP over NBN allows you to provide a complete future-proof communications solution with the added bonus of providing an additional revenue stream with significant margin.


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Provide Your Very Own Mobile App Friday 12 May 2017 @ 09:33

Since securing an MVNO deal with Telstra Wholesale last year, we’ve had a huge response from customers looking to strengthen their brand by launching their very own mobile service with Symbio. Not only do we provide a complete end-to-end mobile solution, we can also offer a white labelled mobile app that lets end-users keep track of their monthly data usage and invoices.

The app is customisable, so you can add your own branding and provide your customers with a professional and personalised interface for their mobile service. With Symbio, any brand can launch its own mobile brand (including a personalised mobile app) in weeks, with the ability to activate SIM cards in minutes from order placement. 


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Reliable Network Backed with Home-Grown Support Thursday 09 March 2017 @ 15:27

There’s good reason more telcos are turning to Symbio - we’ve got a reputation for reliability.

We’ve had multiple customers move their services to the Symbio network because they can’t risk the outages experienced with other carriers. Our facilities throughout Australia and New Zealand are physically and electronically secured with a network uptime of 99.99%.

What’s more is our Symbio support team is based entirely in Australia, operating from our Sydney and Melbourne offices. We mentor them closely to ensure our customers are being managed by professionals with an in-depth knowledge of our services. Symbio has a strong history of sourcing staff locally, supporting and developing skills right here in Australia.

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Call Termination Services on Symbio's Smart Network Thursday 09 March 2017 @ 11:59

As the new-generation carrier of choice in Australia and New Zealand, more telcos are turning to Symbio Networks for their Call Termination Services. We now deliver 7 billion minutes annually over our tier 1 carrier-grade network.

As the specialists in wholesale, our business is enabling your business. We know that any downtime can lead to potential loss of revenue for you and your customers. That’s why we offer a quick speed-to-market, providing a scalable, compliant solution for terminating and originating high-volume voice services, as soon as possible.

Symbio is the largest VoIP interconnected carrier, covering 100% of Australia & New Zealand and interconnecting with major international carriers. We are uniquely capable of delivering high-quality call termination and origination via millions of hosted phone numbers and SIP endpoints. And we leverage these endpoints and global interconnects to ensure our call traffic is routed by the most efficient means possible, to maximise call quality and margin.



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Symbio for Contact Centres and BPOs Wednesday 23 November 2016 @ 17:08

Symbio rolls out the red carpet when it comes to contact centres and BPOs. As a customer, you’ll receive direct access to our smart, API-driven communications solutions - operating on the largest IP voice network in Australia.

We’ve been an established Tier 1 carrier for over a decade and deliver billions of voice minutes annually. With our network hosting millions of phone numbers and SIP endpoints, we’re uniquely capable of conversion-free call termination and origination on our own IP network without compromising quality.



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Time to add mobile? Symbio MVNO makes it easy Friday 04 November 2016 @ 16:31

Anyone can now become a mobile service provider following Symbio’s Mobile Virtual Network Operator (MVNO) deal with Telstra Wholesale. The new mobile service will be delivered on the iBoss mobile enablement platform, which has a strong history of interoperating with the Telstra network and has already launched several mobile brands to market by providing the enablement component.

Now, Symbio can deliver the end-to-end MVNO solution with a mobile service that provides a 4G coverage footprint of 95% and a combined 3G and 4G coverage footprint of 98.8% of the population, covering over 1.59 million square kilometres.

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Symbio's API: Placing Control in Your Hands Thursday 03 November 2016 @ 15:25

 Delivering quality service is the benchmark of what a carrier must do compete in the wholesale market. However, we’re not content with the status quo. Instead of following industry trends, we prefer to make them.

As an industry leader in the Australian wholesale voice market, Symbio is the new-generation carrier of choice. We don’t only deliver good service, we empower our customers. We go that one step further to provide the tools for our customers to increase operational capacity and deliver services faster.

25% of parent company MNF’s headcount is dedicated to research & development through our Platforms and Networks team. It’s these brilliant minds that are perfecting our APIs to give end-users direct access to Symbio’s suite of services.

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No Christmas bonus for fraudsters Tuesday 01 November 2016 @ 16:45

While the end of the year is usually a time for celebration, it can be disastrous for unprepared telecommunications providers. Don’t give cyber fraudsters their Christmas bonus this year, make sure you and your customers are protected from toll fraud. All Call Termination Services (CTS) on the Symbio network are protected by
TollShield – the only real-time fraud detection platform in the market.

Service providers are particularly vulnerable during holiday periods as fraudsters take advantage of skeleton staff on duty. With fewer staff available to monitor and respond to fraud attempts, incidents can go on undetected. Don’t leave your network, and your reputation, open to attack.

Let’s talk numbers




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A Next Generation Wholesaler's View of the NBN Friday 28 October 2016 @ 16:59

MNF Group was recently given the honour of having a paper published in the Australian Journal of Telecommunications and the Digital Economy (AJTDE). The paper was written by CEO Rene Sugo and Brand Manager Sarah Branson. It provides a next generation wholesaler's view of the NBN and shows how retail service providers can succeed in an NBN world.

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